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3 locations in Coconut Grove
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Reviews
2.0 Poor
Sep 2022
2.0 Poor
Jun 2022
8.0 Very good
Apr 2021
Pros:
OkCons:
Ok2.0 Poor
Jan 2019
Cons:
After making the reservation online submitting the whole payment ,insurance and everything they stated that the vehicle can not be driven to my destination ....Kentucky from Florida.Later on, they claim to take a hefty amount of money from the whole payment because I had to cancel the whole deal.So,in view of this I started to email them back and forth and they took anyways 75$ WITHOUT DOING ANY SERVICE from the money I previously submitted.I just going to make sure that nobody around me rent a vehicle form this thugs. I just wandering how these crooks still operating under US Laws and nothing happened .6.0 Okay
Mar 2018
Cons:
I was not given the option for a sunpass for toll lanes and was charged overages that I do not agree with.5.2 Fair
Mar 2018
Cons:
The insurance was a completely different tariff than on the website, we payed for the 9$ insurance that the website offered. And at pickup we had to pay another 97$ because the insurance we payed for first was nowhere to be found.4 locations in Coconut Grove
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Reviews
10.0 Wonderful
Mar 2024
2.0 Poor
May 2021
Pros:
Didn’t get carCons:
Having car2.0 Poor
Apr 2021
Pros:
NothingCons:
Well actually GETTING a car would have been nice. Received a call saying all the cars were out and there were some coming in on Sunday when they were turned in so I would receive a call Sunday or Monday. NEVER HAPPENED. So, I ubered everywhere. Really shoddy customer service.2.0 Poor
Apr 2021
Pros:
Staff was rude, car is old and in bad condition to drive.Cons:
Better customer service and better car.4.0 Mediocre
Apr 2021
Pros:
Absolutely not. Very poor customer service.Cons:
If the staff had been upfront and honest about cost, such as actual cost of adding an additional driver, cost of detailing at the end (for sand and additional &100!) very disappointed and will not return to enterprise.2.0 Poor
Apr 2021
Pros:
Only the lady is the bench is ok I don't remember her nameCons:
This company is really bed! They offers card the actually don't have! I maked a reservation for commercial Ford mostang, I called to confirm that it really exists in the branch, than when I came they sat they don't have! And it happened twice, day after day. Don't rent from enterpriseOne location in Coconut Grove
Filters
Reviews
2.0 Poor
Dec 2020
Pros:
Staff friendly.Cons:
The car was dirty and smelled like heavy air freshener. There was something wrong with the steering or wheel alignment, which made the trip difficult at night in rain and wind. The Clearwater airport office traded it out for a decent vehicle, but the Coral Gables office never should have put that car on the road.8.0 Very good
Dec 2019
Pros:
just okCons:
Well, I was to drop off on Sunday by 5pm. I was there they were closed, so mis information. I dropped off the car and keys hopefully they won't charge me extra!8.8 Very good
Jun 2018
Pros:
Great price by going just a few miles off the airport - huge savings for my six week rental. When someone backed into the vehicle, the process was handled professionally and I had a new vehicle just a short time later.Cons:
The car smelled like vomit on the first day that the sun came out - I had it detailed and then had to spread coffee grounds under the floor mats and in the trunk to finally get rid of the smell. When my plans changed and I considered driving home instead of flying, I was informed that it would cost $6000 extra to turn it into a one way rental according to the call center, which is obviously overseas. Having a call center overseas makes the process to obtain assistance WAY too long - you can't just say what you need, they have to follow the script. This is terrible from a customer service standpoint. From now on I will just ask for an American from the start, it was such an improvement each time I did.8.0 Very good
Apr 2018
Cons:
Pre paid price did not include tax.4.8 Mediocre
Jan 2017
Pros:
Great staff and very helpful and prompt upon pick up of vehicleCons:
Car was unfortunately very dirty and additionally wasn't functionally properly (steering alignment off, etc)10.0 Wonderful
Feb 2023
One location in Coconut Grove
One location in Coconut Grove
Yes. Based on our information, ADDCARRENTAL in West Flagler is the cheapest car rental location in Miami. It is located at 3935 NW 26th Street.
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